Customer Success Manager

Manufacturing Technology Centre; Coventry; On-site; GBP 30,000 - 60,000; Full time

Job description

We have a fantastic opportunity for a Customer Success Manager.

Reporting into the Head of Sales Operations, the Customer Success Manager is responsible for acquiring, managing, and growing customer relationships.

This role will suit a customer-focused individual who can develop positive relationships with clients and external stakeholders, as well as internal stakeholders.

You’ll work collaboratively with different teams across MTC including sales, marketing, technology, finance, IT, and project management.

Key responsibilities will include:

1. Market Research and Horizon Scanning: Conduct comprehensive market research, including CR&D activities, attending and supporting events, and monitoring relevant frameworks.
2. Prospect Mapping: Identify and map prospects within MTC's existing consortiums and collaborations to uncover potential opportunities.
3. Lead Qualification: Progress and qualify incoming leads, ensuring they meet the necessary criteria for further engagement.
4. Sales Asset Development: Create and develop compelling sales assets to support the sales process and enhance customer engagement.
5. Proactive Lead Generation Support: Assist in proactive lead generation efforts to identify and engage potential clients.
6. Bid Coordination: Support the bid writing process by coordinating and contributing to the preparation of bids.
7. Sales Process Support: Assist with all aspects of the sales process from identifying sales opportunities through to post-order support.
8. Upselling: Upsell additional offerings at all available opportunities.

The Customer Success Manager position will suit somebody who’s driven by service excellence and building strong, meaningful relationships.

You’ll have excellent presentation and communication skills as well as good commercial awareness of the market, customers, and services provided by the MTC.

We’re looking for somebody who can think independently, bring new ideas, and contribute to improving service offerings.

We’re looking for somebody who:

1. Understands CRM and business systems, as well as strong Microsoft Office Suite and general computer application skills.
2. Has strong attention to detail with a high level of literacy and numeracy.
3. Has a proactive approach to problem resolution at the customer and supplier levels.
4. Is capable of engaging customers, vendors, and manufacturer partners to develop and grow relationships.
5. Can develop and maintain a working knowledge of key products and services and stay current on programs, promotions, and campaigns to sell products and services.
6. Is self-motivated, results-oriented team player with outstanding communication and interpersonal skills and a positive attitude.
7. Has the ability to work independently and collaboratively, handling multiple tasks under tight deadlines.
8. Has the ability to adapt and learn new technologies and products.

Desirable skills and experience:

1. Undergraduate degree in any subject.
2. Experience working within the manufacturing sector.
3. B2B sales experience.