Customer Success Manager

Customer Success Manager / SaaS

Edinburgh

Hybrid working – onsite 3 days p/week.

£35k (OTE £45k)

Our client is recruiting for a Customer Success Manager to join the business at an exciting time of growth. Working closely with the Sales and Support Teams you will be a necessary part of the onboarding and implementation of new customers as well as ensuring seamless adoption of the platform.

You will be responsible for;

• Own the process ensuring new customers are onboarded successfully.
• Manage onboarding plans.
• Educating end customers ensuring they are confident with the platform.
• As the customer is onboarded ensuring continued relationships to ensure satisfaction
• Providing support, guidance and ongoing necessary support on the platform.

Candidates will have worked within a B2B environment and be confident and comfortable engaging and working with end customers.

If you would like to join a fast-growing, innovative SaaS company where your work truly matters get in touch to hear more.