Customer Success Manager

TN United Kingdom; City of Edinburgh; Remote; GBP 40,000 - 70,000

Job description

Are you passionate about building strong client relationships and driving business growth? We’re looking for a Customer Success Manager to ensure our customers get maximum value from our solutions while fostering long-term partnerships.

Aveni is an award-winning technology company. We use advanced AI to enable scalable efficiency for financial services companies, combining world-leading Natural Language Processing (NLP) and Large Language Model (LLM) expertise with deep financial services domain experience to drive enterprise-wide productivity. Aveni harnesses the power of voice to drive unprecedented efficiency and oversight. We’re using the latest in AI to automate and innovate, empowering businesses to achieve exceptional productivity and compliance outcomes.

About the Role

As a Customer Success Manager, you’ll be the key point of contact for our clients, ensuring their needs are met while driving retention and growth. Reporting to the Chief Client Officer, you’ll work cross-functionally with internal teams to enhance customer experience, maximise product adoption, and identify expansion opportunities.

What You’ll Be Doing

• Customer Success Management – Build strong relationships with clients, proactively addressing their needs and ensuring satisfaction.
• Client Relationship Management – Engage with key stakeholders to align strategies and drive value.
• Business Growth – Identify opportunities for upselling, cross-selling, and revenue expansion.
• Value Delivery – Provide product training and insights to help clients achieve their goals.
• Performance Tracking & Reporting – Monitor key client metrics, satisfaction, and retention trends.

Requirements

What We’re Looking For

• Proven experience in account management, customer success, or client services.
• Strong relationship-building skills with executives and key decision-makers.
• Ability to manage multiple accounts in a fast-paced environment.
• Excellent communication, problem-solving, and presentation skills.
• Experience in B2B SaaS or technology-based solutions is a plus.
• A data-driven mindset to analyse client feedback and improve strategies.

Nice to Have

• Experience driving upselling, cross-selling, or contract renewals.
• Certification in customer success or account management.
• Interest in AI, data-driven solutions, or technology innovation.

What We Offer

• A collaborative and innovative work environment with awesome career growth opportunities.
• 34 days holiday plus your birthday off (inclusive of bank holidays).
• Share options – we believe in shared success.
• Skills development – continuous learning is at our core, expect the development to be front and centre of everything you do.
• Remote and flexible working – remote, co-working spaces, or a mix of both.
• Life insurance, income protection and private health care.
• Freebies and discounts at a range of retailers.
• Emotional wellbeing (Employee assistance programme provides access to 24/7 employee counselling and emotional support).
• Cycle to work scheme.
• Pension scheme (employer contribution matched up to 5%).

Join Us in Making a Difference

At Aveni, we believe that diversity drives innovation. We're committed to building a team that reflects the diverse communities we serve and creating an inclusive workplace where everyone feels valued and empowered to contribute their best work. If you're passionate about leveraging technology to drive positive change and want to be part of a team that's shaping the future of financial services, we'd love to hear from you. We know that some people are likely to only apply where they meet 100% of requirements, but we’d like to hear from you anyway. Apply now to join us on our mission to transform the financial services industry through AI!