Customer Success Lead, UK

Customer Success Lead, UK

Location: UK preferred, other options possible (hybrid - remote).

IQVIA (www.IQVIA.com) is the world’s leading company providing information, technology, and services for virtually every type of stakeholder in healthcare. Every day, IQVIA innovates on a large scale. We have been the big data company in healthcare before the “Big Data” term was defined. Since 1954 we have been helping healthcare organizations harness commercial and scientific insights and execute on their most strategic initiatives.

As a Customer Success Lead for the United Kingdom and (temporarily) other countries than the Netherlands and Belgium, you will work closely with hospitals and various IQVIA teams to support the deployment of Patient Finder Solution at the hospitals and to promote, enable and expand the use of Patient Finder Solution on hospital-initiated and IQVIA-guided projects when the implementation is completed.

Main tasks

1. Support implementation of Patient Finder Solution at hospitals, collaborate with the technical implementation teams.
2. Build a network within hospitals: maintain contact with key stakeholders and care providers across various departments.
3. Connect end users from different hospitals to each other to collaborate on cross-hospital projects.
4. Promote and support use of Patient Finder Solution on hospital-driven projects, multi-centre projects, projects driven by national institutes or governmental bodies and IQVIA studies.
5. Stay connected with internal IQVIA teams to spot study or project opportunities.
6. Function as primary contact for internal IQVIA teams regarding the situation at the hospital.
7. Report back to EMEA Customer Success Manager and Head of Delivery & Client Success on current hospital and client landscape.
8. Become skilled in the use of Patient Finder Solution to find patients meeting in- and exclusion criteria.
9. Host demonstration sessions at hospitals to showcase the tool and its applications.
10. Help end users be successful in their projects.
11. Contribute to the (online) community for different types of end users and product developers.
12. Help maintain online support / self-service resources for end users.
13. Transfer end user’s needs for the application to the technical teams and inform end users of new developments.

What we are looking for

1. Fluency in English.
2. BSc in medicine, biomedical sciences, health sciences, pharmacy or a related field; or Computer Science or a related field; or equivalent work experience.
3. 1-3 years of work experience in the health care, pharma or life sciences sector; or in data analytics or data science.
4. Knowledge of the UK healthcare system and its organisation.
5. Strong written and verbal communication skills.
6. Experience with client and stakeholder management and networking.
7. Experience with teaching, providing training or hosting workshops.
8. Ability to translate complicated (technical) information in a comprehensible way.
9. Ability to translate health care questions into a data search strategy.
10. Used to working in an interdisciplinary team.

Nice to have

1. Previous experience with working on clinical trials or real-world evidence studies.
2. An understanding of or experience with searching through, handling and/or analysing complex (medical) data.
3. Knowledge of the structure of electronic health records.

Benefits

We work hard to prioritise the things that matter most to you. Visit our benefits page for information on everything from perks to well-being initiatives and career enhancement.

About Us

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system.