Customer Success Executive

Are you passionate about building meaningful relationships and ensuring customer success? As a Customer Success Executive, you’ll take charge of a portfolio of customers within your assigned region, driving satisfaction, loyalty, and advocacy at every stage of the customer journey. If you're passionate about creating exceptional customer experiences and ready to elevate your career, we want to hear from you!

Job Title: Customer Success Executive

Reporting to: Head of Customer Success - South

Location: Hybrid - Plymouth, Devon (expectation to be in Plymouth office 1-2 days per week)

Salary: £25,000 pa

Bonus: Up to £8,000 pa

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

At Newcross, we are passionate about helping our colleagues realise their career potential. Our DNA is rooted in a relentless pursuit of excellence, where we will encourage you to constantly challenge yourself and break new ground. Join our supportive and collaborative team, where you will have the opportunity to grow and develop your career. Be part of a company that believes nothing is too hard and seeks out exceptional individuals who are driven to facilitate high-quality care. Unlock your potential and embark on a rewarding career journey with Newcross Healthcare.

Who are you?

As a Customer Success Executive, you will be responsible for ensuring the satisfaction and success of our customers. You will manage a portfolio of customers in your assigned geography to drive customer satisfaction, retention, and advocacy, ultimately maximising the lifetime value of a customer across the customer lifecycle.

You will work in the Customer Success team and strive to deliver exceptional customer experiences. You will develop strong relationships with customers and have a deep understanding of their needs. You will bring a growth mindset to your role with a continued focus on revenue growth for your portfolio of customers. You will proactively gather customer insights which Newcross will use to deliver customer results and differentiate against competitors.

Ultimately this role plays an integral part in delivering Newcross’ growth strategy by delivering exceptional customer satisfaction.

What will you do?

Whilst a full job description can be supplied, here are a few of the key responsibilities for the role:

• Take ownership of a strategic growth plan for small to medium accounts, developing and implementing tailored strategies to ensure success in your assigned territory.
• Monitor progress, analysing performance data, and adapting as needed to achieve impactful results while supporting customers’ success.
• Deliver a seamless customer experience, addressing inquiries promptly and fostering strong relationships.
• Understand client needs, tailoring solutions, and ensuring a positive and personalised journey for every customer.
• Leverage market research and CRM data to identify opportunities, develop strategies, and drive business growth while confidently addressing reasons behind customer lapses. Collaborate with stakeholders, both internal and external, sharing insights and strategies to ensure coordinated efforts.
• Represent Newcross Healthcare as a brand ambassador, effectively negotiating, overcoming objections, and closing deals to drive results.
• Your innovative mindset and passion for networking will strengthen both your personal and organisational presence, helping you exceed expectations in a dynamic and rewarding role.

Key Skills and Attributes

• Proactive, customer-focused professional with exceptional communication and negotiation skills.
• Experience of working in a fast-paced environment, ability to adapt to change, and bring enthusiasm for leveraging technology to enhance customer experiences.
• A proven track record in sales, business development, or promoting premium products in regulated industries is essential, along with the ability to build rapport and deliver impressive results.
• Familiarity with CRM tools, analytical skills, and a commitment to lifelong learning.
• Whether or not you have prior healthcare experience, your ability to adapt, collaborate, and innovate will be key to excelling in this exciting role.

Benefits

• Bonus scheme
• Pension Scheme
• Training and Personal Development Support
• myHealthPlan: Access to a virtual GP and mental health support through a “Best on class” Colleague Assistance Programme (EAP)
• Perks at Work: Over 30,000 deals and discounts for your favourite brands across 20 categories including groceries, fashion, electronics and more.
• 28 annual leave including bank holidays (rising to 33 after the first year and increasing with length of service)

Passionate about transforming healthcare through exceptional customer success? Join us as a Customer Success Executive and make a real difference. Apply today!

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.