Customer Success Executive

This company is an award-winning immersive education platform that leverages Virtual Reality (VR), Artificial Intelligence (AI), and Behavioural Science to deliver scalable soft skills training. By combining cutting-edge technology with innovative learning methods, it empowers people to develop essential skills in leadership, communication, and interviews.

Working with major organisations such as Orange, the University of Liverpool, and the Royal Society of Medicine, the company is redefining how individuals unlock their full potential. It offers a dynamic, fast-paced environment where ambitious professionals can grow alongside a pioneering team.

Role Overview

As a Customer Success Executive, you'll play a key role in strengthening relationships with clients, ensuring smooth onboarding, and providing ongoing support to help customers maximise the value of the platform. Your mission is to turn customers into advocates while ensuring they receive a best-in-class experience.

You’ll be joining a fast-growing team at the forefront of immersive learning and have the opportunity to develop expertise in VR, AI, and customer success strategies. With a strong learning culture, a supportive team, and a hybrid working setup, this is an exciting opportunity to be part of one of the industry’s hottest startups.

What You’re Good At

• Experience in a customer-facing role with a commitment to excellent service
• Passion for education and making a difference in people’s learning journeys
• Confidence with technology and enthusiasm for VR and AI solutions
• Proven ability to go above and beyond (whether in work, studies, or extracurriculars)
• Proactive, hands-on approach with adaptability to evolving customer needs

Bonus Points For

• Experience in a start-up, EdTech, or fast-paced environment
• Exposure to sales strategies and customer success methodologies
• Strong organisational skills with the ability to manage multiple clients and projects

Culture & Benefits

• Hybrid working environment with 25 days paid holiday plus bank holidays
• Pension scheme and learning & development budget
• Fun and supportive culture—a team that balances challenge with enjoyment
• Opportunity to work in a high-growth startup, learning from experienced entrepreneurs