Customer Success Executive

Red Door Recruitment; Hatching Green; Hybrid; GBP 35,000 - 40,000; Full time

Job description

We are recruiting for a Customer Success Executive with previous client-focused and data insights-focused experience.

This is a hybrid role split 67%/33% between delivering strategic insight and managing client relationships, with the aim to grow into the Insights role full-time over the next 1-2 years. You will translate data into clear, actionable strategies that drive impact and be a key contact for clients throughout your journey with the company.

What's in it for you?

1. Salary: £35k-£40k depending on experience
2. Hours: Mon-Fri 9am-5.30pm, first 6 months is office based, then hybrid working on offer
3. 25 + 8 Bank Holidays
4. Potential for annual bonus based on company performance
5. Fantastic progression opportunities
6. Flexible and relaxed environment

Key Responsibilities:

Insights & Consulting

1. Data Analysis & Storytelling - Interpret survey data, identify key themes, and present insights that enable leaders to take action.
2. Executive Presentations - Deliver high-quality insights reports and strategic recommendations to senior leadership teams.
3. Engagement Strategy Development - Support clients in shaping engagement strategies based on maturity models and best practices.
4. Survey Design & Question Development - Support clients in crafting meaningful survey questions that align with their engagement goals.
5. Client Roadmaps & Strategy Discussions - Contribute to annual Engagement Maturity Model (EMM) strategy discussions to drive long-term client success.
6. Benchmarking & Recommendations - Provide insights into how clients compare against industry benchmarks and make strategic recommendations.
7. Manager Activation Sessions - Facilitate virtual workshops and coaching sessions to help leaders act on engagement insights effectively.
8. Content Creation - Develop articles, reports, and thought leadership pieces on employee engagement trends and best practices.
9. Public Speaking & Events - Represent at conferences, webinars, and roundtables, sharing insights and success stories.
10. Client Retention & Upsell - Monitor account health, support renewals, and identify opportunities for product or service expansion.
11. Stakeholder Communication - Act as a contact for clients, working alongside the CEO, Insights, and Customer Success teams.

Customer Success

1. Client Onboarding - Lead new clients through onboarding, ensuring smooth implementation and strong initial engagement with the platform.
2. Relationship Management - Act as the primary point of contact, building trusted relationships with HR leaders and key stakeholders.
3. Project Coordination - Manage the end-to-end lifecycle of client surveys and projects, coordinating timelines and internal resources.
4. Platform Support & Enablement - Train users, provide ongoing support, and promote adoption of platform features to drive value.

What the employer is looking for:

1. 3-5 years' experience in a similar role
2. University graduate (2:2 or above) in Business, HR, Psychology, or a related field.
3. Excellent communication and presentation skills - comfortable delivering insights to C-suite and senior leaders
4. Proven experience managing client relationships, projects, or accounts in a B2B environment.
5. Strong data analysis and storytelling skills - ability to turn numbers into actionable insights.
6. Exceptional attention to detail, with the ability to manage and prioritise multiple data-heavy tasks simultaneously.
7. Proficient in Excel, Word, and PowerPoint, with experience in data visualisation tools being a plus.

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.