Customer Liaison Officer

Req#: REQ0027508

Annual salary: up to £32,000.00

Customer Success Co-Ordinator

Location: Ilford

Employment Type: Full Time Permanent

Salary: up to £32,000 per annum, plus company van & fuel card

We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provides tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations, and Housing Associations.

About the Role:

As a Customer Success Coordinator, you will be working alongside the London Borough Council in our Social Housing background, providing a stable and profitable contract, delivering excellent service and support through our local teams, who understand the importance of working together for the local community.

A Customer Success Coordinator within our Ilford branch will work closely with our four customer groups (clients, colleagues, residents, and wider communities) to ensure requirements are fully implemented & we outperform against customer & contractual needs. This role helps to protect and enhance the Mears brand, positioning Mears as a socially responsible business, a leading provider of housing services with care, and a great place to work.

Role Criteria:

• Experience with Social Value projects
• Experience in the Social Housing background
• Good Written & Verbal Communication Skills
• IT Literate
• Good Customer Service Skills
• UK full driving license

All our roles require candidates to have the entitlement to work within the UK; Mears does not currently offer visa sponsorship.

Benefits we can offer you:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share Save scheme, plus much more
• Family-friendly policies
• Company Van, Fuel Card, and Uniform

To apply, follow the link below or to discuss your application further, please contact Laura Bourne at laura.bourne@mearsgroup.co.uk.

Mears Group is a Disability Confident employer and recognises our people as our greatest asset; we hire individuality, recognising and valuing everyone as individuals and ensuring equal access to opportunities for all regardless of social economic background or individual makeup.

Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.

About the Company

Mears Group plc is a housing and social care provider.