Customer Success Associate

Compensation: £Competitive (Financial Services)

About TradingHub

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.

Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world’s leading financial markets analytics platform.

The Role

We are seeking a Customer Success Associate to join our Customer Operations team in London. They are responsible for managing customer support queries, onboarding customers onto our suite of market-leading products and analysing trade data to ensure system requirements are met. By leveraging their product expertise, they also work closely with customers to deliver training on our tools.

This is a technical, customer-facing position with daily interaction with some of the largest financial institutions in the world. It will suit those with a genuine interest in financial markets and an appreciation of data analysis.

Responsibilities:

• Assist in the onboarding and support process of our cutting-edge software platforms, working cross-functionally to ensure customers have a smooth transition to our systems
• Use your understanding of financial instruments and analytics skills to review and interpret large volumes of customer trade data
• Provide input and collaborate with our product development teams to help improve our products based on customer feedback
• Contribute to complex data analysis projects for some of the world’s largest financial institutions
• Offer customers technical expertise on the use of our systems in the context of trade surveillance
• Learn and use our proprietary scripting language to fix bugs and ensure system reliability

Main Skills/Competencies:

• Proven industry experience within a financial setting
• Hands-on skills in a programming/scripting language such as SQL, Python, C#
• A good understanding of one or more asset classes such as fixed income, FX or commodities
• Logical and analytical approach with great attention to detail
• Excellent written and verbal communication skills, with demonstrable experience in customer-facing positions
• Driven and eager to achieve results
• Able to communicate effectively to key stakeholders at all levels

Employee Benefits:

• Annual discretionary performance bonus
• Hybrid working policy
• Aviva private medical insurance + Unum dental cover
• Extended parental leave (up to 6 months of fully paid maternity leave)
• 25 days annual leave + bank holidays
• Enhanced company pension plan
• Salary sacrifice scheme
• 5 days study leave towards professional qualifications
• Cycle to Work & Techscheme
• Death in service coverage