Customer Success Architect - Exposure Management

Customer Success Architect - Exposure Management

Customer Success Architect - Exposure Management

Apply locations: United Kingdom - Remote, Spain - Remote

Time type: Full time

Posted on: Posted Yesterday

Job requisition id: R22330

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Customer Success team is responsible for ensuring our customers are supported and enabled to stop breaches using the CrowdStrike Falcon Platform. The Customer Success Architect (CSA) is responsible for customer adoption of CrowdStrike products aligned to our Exposure Management product group. This group is focused on protecting customers across their entire attack surface through visibility and vulnerability management. The CSA will design a prescriptive customer lifecycle for adoption, working with Product Management, Engineering, Value, Product Marketing and other key stakeholder groups. They will be responsible for programs including product lifecycle readiness (NPI), customer adoption and health, and representing customers and customer facing teams with the product development and engineering groups. Additionally, the CSA will be expected to contribute thought leadership by representing the Customer Success team and contributing submissions for Fal.Con and other industry conferences.

What You'll Do:

1. Partner with Product and Engineering leadership as primary advocate for Customer Success.
2. Develop and manage a prescriptive customer adoption and value journey including relevant metrics and dashboards to provide insights for internal and external customers.
3. Work with product teams to ensure new features and releases are properly documented and communicated to front-line teams.
4. Create and curate customer facing content including Best Practice Guides, Practitioner Guides, Webinars and Knowledge Base articles to drive self-service success.
5. Identify skill requirements and gaps and work with the training team to maintain an up to date employee enablement plan.

What You'll Need:

1. Expertise in designing, implementing and/or administering threat exposure (vulnerability) management.
2. Familiarity with DevOps and CI/CD practices and related technologies.
3. 4-year Degree from an Accredited institution.
4. 5+ years experience in the public or private sector as an engineer, analyst, architect, administrator or manager of the key technologies.
5. Experience in Knowledge Management, Training Development, Public Speaking, Technical Writing.
6. Ability to communicate and articulate crisply at all levels from executive staff to engineers.
7. Ability and desire to be hands-on as well as leading the team and collaborating cross-functionally.

Benefits of Working at CrowdStrike:

1. Remote-friendly and flexible work culture.
2. Market leader in compensation and equity awards.
3. Comprehensive physical and mental wellness programs.
4. Competitive vacation and holidays for recharge.
5. Paid parental and adoption leaves.
6. Professional development opportunities for all employees regardless of level or role.
7. Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections.
8. Vibrant office culture with world class amenities.
9. Great Place to Work Certified across the globe.

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

About Us

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.