Customer Success Advisor

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Customer Success Advisor

Birmingham

Remote

GBP 60,000 - 80,000

This is a remote/working from home position.

Working Hours: 15 hours per week. Friday, Saturday & Sunday with some flexibility through the week for team meetings and webinar schedules.

Salary: £874.90 per month for 15 hours per week (£28,000 FTE)

The Company

This is a fantastic opportunity to be part of an exponentially growing organisation, who are looking for continuous improvement focused, ambitious and positive members of their team that want to grow and shape their career with the company. RTT is a multi-award winning global training and development company that touches millions of people each year and inspires them to live their highest and best life.

Summary

To succeed in the role, you will need to work within the Customer Success team and ensure that we deliver exceptional customer service. You will be proactive and have the ability to work independently and collaboratively.

Key Responsibilities

Supporting the day to day operations of the Customer Success Team, including:

1. Dealing with complaints
2. Dealing with escalations
3. Customer support (access, refunds and general enquiries)
4. Logging technical issues managed by other teams
5. Granting access to various products
6. Managing subscriptions

Requirements

1. Worked in a Customer Service environment previously
2. Previous experience with education and/or online product customer support
3. Confident with technical system use (CRM/CSM platforms, Google Workspace, learning platforms (LMS, Kajabi etc))
4. Excellent communication and interpersonal skills (verbal & written)
5. Exceptional organisation and time management skills