Customer Success (35K)(Hybrid + Progression)

VanRath; Belfast; Hybrid; GBP 29,000 - 35,000; Full time

Job description

Looking to join a fresh growing FinTech Company? This could be the right role for you.

Salary/ Benefits

In order to attract the very best talent on the market, a generous remuneration package is on offer based on experience plus a range of benefits:

• up to £35k base depending on experience
• Hybrid working
• Progression Opportunities
• Individual and Company Bonus

Client

Used by more than 3 million people annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements also facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance, and utilities industry.

The Ideal Person

• Determined and eager to embrace new experiences and responsibilities.
• Confident and empathetic communicator able to understand others' points of view.
• Thrive on customer interaction and comfortable dealing with senior company executives.
• Natural planner with an organised mindset and approach to work.

Qualifications: A business related degree.

Experience:

• Minimum of 3 years' experience in a customer-facing, account management role, ideally from a technology, consulting, or insurance/financial/utilities product background.
• Experience of managing and maximising the profitability of multiple B2B relationships.
• Experience of working in a target-driven environment.
• Excellent analytical and data interpretation skills.
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate.
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

Desirable:

• Experience in an IT, e-commerce, fintech or financial services environment.
• An appreciation of web/software development.
• Experience of CRM and Google Analytics would be beneficial.