Customer Subscriptions Associate

Future; Cardiff; Hybrid; GBP 28,000; Full time

Job description

What you'll be doing

As a Customer Subscriptions Associate, you will work within our operations team and contribute to the smooth running of the department through the delivery of business critical tasks.

It is a varied role, with tasks spanning across billing and invoicing, data process and reporting, governance, and process control.

You will also help identify areas for improvement and contribute to the delivery of key projects. You will work with other departments, so there are lots of opportunities to connect with colleagues outside of the department and further expand your knowledge of the business.

Experience that will put you ahead of the curve

1. Experience with subscription management, customer service, or similar administrative roles.
2. An understanding of project or change management approaches and best practices.
3. Problem solving - you'll demonstrate the ability to approach problems logically to ensure the appropriate customer outcome.
4. Basic knowledge of billing and invoicing processes.

What's in it for you

The expected salary for this role is £28,000.

This is a Hybrid role from our Cardiff Office, working three days from the office and two from home.

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Wellbeing support with access to our Colleague Assistant Programmes.
• Opportunity to purchase shares in Future, with our Share Incentive Plan.

Internal job family level P7.

Who are we…

We’re Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts, and social spaces.

We’ve got ambitious plans that further build on our growth momentum and unlock new opportunities – and we’re looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That’s why we’re building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It’s not just about what you bring to the table — it’s about making sure the table has room for everyone.

Because a diverse team isn’t just good for business. It’s the Future.

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

Find out more about Our Future, Our Responsibility on our website.

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