Customer Solutions Manager

Indivior; Slough; Hybrid; GBP 40,000 - 70,000; Full time

Job description

TITLE: Customer Solutions Manager

Reports To: VP, Finance and Customer Services, EUCAN

Location: Slough

Indivior is a global pharmaceutical company working to help change patients' lives by developing medicines to treat substance use disorders (SUD). Our vision is that all patients around the world will have access to evidence-based treatment for the chronic conditions and co-occurring disorders of SUD. Indivior is dedicated to transforming SUD from a global human crisis to a recognized and treated chronic disease.

We are driving forward our understanding of addiction and other serious mental health illnesses to create new science that will help pave the way for an even deeper understanding of patient needs and treatment innovation. We engage at all levels across the addiction treatment spectrum, interacting with governments, key opinion leaders, physicians, payers, patients, and patient advocacy groups to raise awareness and educate about addiction as a chronic, relapsing disease.

POSITION SUMMARY:

The key objectives of the role are:

1. To work with the Supply team to support product availability at all times, across the region, in-line with GxP requirements.
2. To support the management of any shortages, allocations, tenders, local launch activity, local discontinuation activity and local requests and support for label and artwork changes.
3. To gain insights from channels that can benefit the countries commercially and to ensure patient access.
4. To leverage subject matter expertise across country as part of a functional team of 3, augmenting Indivior capabilities, better business continuity, resilience and agility.
5. To back-up and support the Distributor Markets Business co-ordinator role.
6. To work across the EUCAN geographies to help prioritise Supply opportunities and challenges between markets.
7. Participate and support the S&OP/ Demand reviews and Global category reviews to ensure alignment within EUCAN.
8. Support the finance organisation with slow-moving/obsolete product provisions and destructions.
9. To work with Supply and pre-wholesalers for any commercial or demand opportunities, supporting the effective delivery of products to patients.
10. To support the development and maintenance of a network that facilitates access to treatment for all OUD patients in EUCAN.

ESSENTIAL FUNCTIONS:

The responsibilities of this job include, but are not limited to, the following:

Operations:

• Support product availability for Distributor markets
  • Maintain appropriate inventory levels based on demand, space constraints, manufacturing lead times, shelf-life
  • Forecasting
  • Inbound replenishment orders
  • Fulfilment KPIs
  • Quotas
  • Monitor drug shortage website, contact generic manufactures for inventory status
• Monitor all distribution activities
  • Product Allocations (ie France)
  • Adherence to all Regulatory and Quality Assurance regulations and requirements
  • Review & approve returns, destructions, credits, claims
  • Facilitate and leverage new opportunities
• Special Projects
  • Launches
  • Line extensions
  • Labelling groups
  • Risk mitigation plan
  • Out of Stocks/ Contingency
  • Support Manufacturing changes

Trade:

• Develop relationship with customer base
  • Wholesalers
  • 3 PLs
• Develop and maintain Terms & Conditions with customers.
• Manage all customer communications i.e. pricing changes, shortages, launches, closures.

Contracting:

• Identify opportunities for new purchasing contracts
• Negotiate contracts
• Mediate between Legal, Commercial, Finance, and stakeholder
• Provide reporting

COMPETENCIES/CONDUCT:

In addition to the minimum qualifications, the employee will demonstrate:

• Proven leadership skills, ability to influence outcomes
• Very good interpersonal and networking skills
• Innovative and resourceful with an entrepreneurial mindset
• Strong business acumen
• Ability to challenge the status quo and influence change
• Robust technical and analytical skills
• Dynamic with high levels of energy and drive
• Self-motivated and highly flexible
• Ability to work well with teams and alone

BENEFITS:

Indivior is committed to providing a culture driven by guiding principles and top-tier benefits that match the importance of the work we do. The Indivior experience includes:

• 25 days holiday plus public holidays
• Flexible working; core hours are 10am-3pm, and we offer up to 2 days working from home/ week for office based roles.
• Paid Volunteer Time Off
• 10% company pension
• EAP service including Legal, Health and Wellbeing support
• Optional Health Insurance with BUPA
• Company Death in Service and Payment Protection Insurance
• 3 Celebratory days
• Access to platform for discounts on such as gym membership, shopping, holidays

EQUAL EMPLOYMENT OPPORTUNITY:

EOE/Minorities/Females/Vet/Disabled