Customer Services Team Leader

Are you a natural leader with a passion for delivering exceptional customer service? Join our dynamic call centre team at Anglian Home Improvements as a Customer Services Team Leader and play a vital role in driving team success and enhancing customer satisfaction across the nation! This role is hybrid with a blend of working in the office and from home for a fixed period of 9 months.

About the Role

As a Customer Services Team Leader, you’ll oversee a team of dedicated Customer Service Representatives, ensuring they deliver top-notch service to our valued customers. You’ll lead by example, mentor your team, and contribute to a positive, high-performing call centre environment.

Key Responsibilities

1. Team Leadership: Supervise, motivate, and support a team of Customer Service Representatives.
2. Performance Management: Monitor KPIs, conduct regular evaluations, and provide constructive feedback.
3. Customer Support: Act as an escalation point for complex customer issues, ensuring swift resolutions.
4. Training & Development: Provide ongoing coaching and training to enhance team skills and product knowledge.
5. Operational Efficiency: Monitor workflows, analyse metrics, and implement process improvements.
6. Collaboration: Liaise with senior management and other departments to ensure team alignment with company goals.

What We’re Looking For

1. Proven experience in a leadership role within a call centre or customer service environment.
2. Exceptional communication and interpersonal skills.
3. Strong problem-solving abilities and a customer-focused mindset.
4. Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
5. Proficiency with call centre software and CRM systems is a plus.

What We Offer

1. Competitive Salary & Bonus
2. Pension
3. 31 days holiday, increasing with service plus have your birthday off
4. Paid time off annually to volunteer
5. Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
6. Heavily discounted group discount scheme on all products
7. Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
8. Opportunity to work with a forward-thinking and supportive team.
9. Career development and continuous learning opportunities.

Join Us!
If you’re ready to lead a team, make a difference, and grow your career with a leading national company, we’d love to hear from you.