Customer Services Representative

Job Title: Customer Services Representative

Department: Building Systems

Location: Shotton (CH5)

Salary: up to £25,000 + Benefits

Closing Date: 22nd April 2025

Interviews to be conducted w/c 28th April 2025

We believe that our strength is not just in our steel but the diversity of our workforce. Our people make the difference.

Are you a customer service professional who thrives under pressure and enjoys solving problems?

We’re looking for a Customer Services Representative to join our dedicated team in Shotton, supporting our customers through a period of exciting transformation within the business.

This is an ideal role for someone who enjoys fast-paced environments, is comfortable communicating across a variety of levels and platforms, and takes pride in delivering excellent service—even during periods of change.

What you will do

As a key member of the customer experience team, you’ll be responsible for supporting our customers through clear, timely, and professional communication. You’ll work with internal teams across all levels of the business to ensure that any issues are resolved efficiently.

You will:

• Build and maintain strong relationships with customers through proactive communication via phone, email, and internal systems.
• Accurately maintain customer orders and records, ensuring the order book is managed in line with business expectations.
• Respond effectively to customer queries and complaints, identifying the root cause and coordinating internal support to resolve issues.
• Remain calm under pressure and prioritise workloads during busy or challenging periods.
• Support the team in adapting to process changes as part of wider business restructuring.

What you will need

To be successful in this role it is highly desirable for you to have at least 3 years’ experience in a customer-facing role, ideally within a contact centre, call centre, or fast-paced environment.

To be a Customer Service Representative you will need excellent verbal and written communication skills, with the ability to adjust your tone and approach depending on your audience.

It is also desirable for you to have:

• Strong organisational skills and the ability to manage multiple tasks and priorities simultaneously.
• Confidence using digital tools and platforms to support customer service delivery (CRM experience is desirable).
• A proactive and adaptable mindset, with a willingness to support continuous improvement in a changing environment.

Ready to make a difference?

For more information or for an informal discussion please contact: laura.rowles@tatasteeleurope.com

What we can offer you

Tata Steel UK offers their employees significant benefits packages. For this role, you will benefit from:

• A market competitive salary
• 35 days holidays per annum
• Annual Pay Review
• Bonus Scheme – subject to business performance
• One of the UK’s leading defined contribution pension schemes (10% employer contribution / 6% employee contribution)

We also have an extensive list of lifestyle benefits including free onsite parking at all of our sites, an employee assistance programme as well as Employee discount scheme for companies including Vodafone, Jaguar Land Rover and also various local services.

Why us?

Tata Steel is one of the world’s top 10 steel producers. The combined group has an annual aggregate crude steel capacity of more than 33 million tonnes with approximately 80,000 employees across four continents. We’re part of the Tata Group, one of the largest, most diverse conglomerates in the world with businesses in the UK including Tata Steel, Jaguar Land Rover and Tetley Tea.

Sustainability is at the very heart of what we do and we are dedicated to managing our operations responsibly and to continuously improving our performance. Innovating for tomorrow, making a positive impact today.