Customer Services Officer (35 hpw), Headquarters, Inverness - HGH18474

Job Description

Post Title: Customer Services Officer
Location: Headquarters, Inverness
Hours: 35 hours per week
Duration: Permanent
Salary: £30,266.60 - £33,579.00 per annum

Salary placing will normally be at the first point of the scale.

Contact Details: Angela Morrison Tel: 07747 767179

Job Purpose: Administration and analysis of Complaints, FOI, Data Protection and Ombudsman enquiries received by the Customer Resolution & Improvement Team.

Key Responsibilities:

• Identify Customer Care training and development issues.
• Assist with ongoing customer engagement and consultation work.

Please APPLY ONLINE.

The Highland Council understands that diversity fosters creativity and innovation. We are committed to equality of opportunity and being fair and inclusive. We welcome applications from people from all backgrounds, representative of the communities we serve and particularly encourage applications from candidates who are likely to be under-represented in our workforce.

As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria requirements for the post.

Prior to confirming appointment, we will require successful candidates to become members of the Protecting Vulnerable Groups (PVG) Scheme.

Short listed applicants will normally be contacted by email, unless otherwise stated. Please check your emails regularly, including your junk/spam folder.