Customer Services Officer

Service Care Solutions Ltd; Preston; Hybrid; GBP 20,000 - 30,000; Full time

Job description

Job Title: Customer Services Officer

Location: Bournemouth (BH2)

Rate: £15.66 per hour (Umbrella)

Contract Length: 6 months

Working Hours: Monday to Friday, 8:30 AM – 5:00 PM

Working Pattern: Hybrid (Office and Remote Working)

About the Role:

We are seeking a confident and professional Customer Services Officer to join our busy contact centre team in Bournemouth. This is an excellent opportunity for someone with strong communication skills and a background in customer-facing roles to make a real impact in a public service environment.

Key Responsibilities:

1. Handling inbound calls in a fast-paced contact centre
2. Providing accurate information and support to customers across a range of services
3. Managing challenging customer behaviours with empathy and professionalism
4. Maintaining clear records and following procedures accurately

What We’re Looking For:

1. A professional telephone manner and strong communication skills
2. Previous experience in an inbound contact centre environment
3. Ability to remain calm under pressure and handle sensitive or complex situations
4. A proactive and adaptable approach to problem solving
5. Must be locally based, as the role includes both office attendance and remote working for business continuity

If you're a customer service professional who thrives in a dynamic, hybrid working environment and can confidently support a wide range of enquiries, we’d love to hear from you.