Customer Services Manager

Cantello Tayler Recruitment are currently recruiting for an experienced Customer Services Manager to work for their client based in Bracknell. This role is a full time position working from the office Monday to Friday, 8.00am - 5.00pm.

The Customer Services Manager will be responsible for:

1. Supporting customer service team in achieving/exceeding growth. Driving and shaping development and understanding opportunities and threats to grow the business.
2. Developing and analysing service & sales reports presenting findings to Head of Sales.
3. Establishing account relationships and developing an account management strategy to ensure the customer base is supported and maintained.
4. Building strong relationships with customers to ensure repeat business.
5. Attending regular meetings to work in partnership with colleagues to create cost effective operational solutions to commercial offerings/sales.
6. Monitoring, focusing and recording figures on customer retention and reasons for cancellation.
7. Understanding customer requirements and finding suitable solutions to meet those needs.
8. Directing interface with clients to assist with the resolution of customer concerns.
9. Resolving issues with contracts and commercial operations.
10. Coaching employees on best practices for managing contract issues and handling daily issues and tasks.
11. Assessing risks and making recommendations based on a thorough analysis of all factors involved in a business situation.
12. Collating and improving database of information regarding contacts/sales etc.
13. Regularly benchmarking competitors to assess competitiveness within the market.
14. Engaging in and evaluating customer feedback to ensure service meets/exceeds expectations.
15. Assisting with the marketing strategy for the department and any planned marketing campaigns.
16. Assisting customers in achieving their management goals and endorse for industry rewards where applicable.
17. Representing the company at relevant trade/industry events.
18. Preparing and producing presentations to promote the company's services.

The successful Customer Services Manager will have:

1. Full driving license.
2. At least 3 years' experience within a similar role.
3. Excellent local geographical knowledge.
4. Strong people management skills with the ability to motivate and act upon any issues in a timely manner.
5. Ability to take initiative and anticipate needs.
6. A talented and concise communicator in writing and in person.
7. Strong IT skills and a knowledge of Office 365 suite (Word, PowerPoint, Excel, SharePoint and Teams) as a minimum.
8. Strong financial/commercial acumen.
9. Professional and effective relationship-building skills.
10. A high level of accuracy and attention to detail in all aspects of the role but with particular attention to H&S and any other regulatory compliance.
11. Ability to work well within a diverse business and use your own initiative.

If you are interested in this Customer Services Manager role, please do apply or contact Esther Ward on #removed# to discuss the position in more detail.