Customer Services Executive - Outbound & Delivery

TN United Kingdom; Basingstoke; On-site; GBP 20,000 - 30,000

Job description

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Client:

TD SYNNEX

Location:

Job Category:

Customer Service

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EU work permit required:

Yes

Job Reference:

390a0de8b2db

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We are seeking an exceptional talent to provide industry leading customer service through the accurate and timely processing of outbound and delivery queries to protect and grow the customer relationship. You will act as an advocate for the customer within TD SYNNEX relating to after sales management processes and procedures.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

We can offer you:

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Employee Assistance Programme.

Responsibilities:

• Investigate, advise and resolve after sales queries, specifically around any delivery issues, acting as primary contact with the customer where appropriate.
• Own, respond to and ensure progression of queries within service level agreements.
• Adhere to company policy and procedures in relation to delivery related queries acting inside established delegation of authority.
• Improve query, delivery and returns efficiencies and minimise losses due to product returns and credit notes.
• Highlight and help to address root cause issues relating to after sales management queries.
• To promote the use of TD SYNNEX’s E Business customer service tools.
• Support other team members to achieve goals and maintain a strong teamwork ethos.
• To support the business by following all company policies and procedures and working to the TD SYNNEX shared values.
• Other ad hoc duties as required from time to time.

Knowledge Skills and Experience:

• Must be happy to be on the phones.
• Customer first attitude and a passion for giving good service.
• Prior experience of business and customer services processes.
• Track record of working successfully in a team environment.
• Excellent customer relations and communication skills.
• Effective time management and prioritising skills.
• Working knowledge of Excel and Word an advantage.

This role will be based in our office in Chineham Business Park, Basingstoke.

If you are ready to join us as Customer Service Executive – Outbound and Delivery and play an instrumental role in shaping the future of our organisation, apply now and take this amazing opportunity to make your mark in our organisation.

Key Skills

Communication, Customer Relationships, Customer Service, Data Query, Prioritization, Time Management

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!