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Customer Services Executive, industrial capital equipment
Expert Employment
High Wycombe
On-site
GBP 60,000 - 80,000
Full time
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Job summary
An established industry player is seeking a Customer Services Executive to enhance the aftersales support for industrial capital equipment. This role involves ensuring customers have an exceptional ownership experience, developing strong relationships to understand their needs, and effectively managing service contracts. You will be the first point of contact for customers, relaying their requirements to the service team and generating necessary documentation. Join a dynamic team where your contributions will directly impact customer satisfaction and business growth in a supportive environment that values your expertise and dedication.
Qualifications
- Experience in aftersales support for engineering equipment is essential.
- School qualification or relevant apprenticeship is required.
Responsibilities
- Ensure customers have the best equipment ownership experience.
- Develop relationships with customers and sell appropriate services.
- Manage first line customer contact through various channels.
Skills
Education
Job description
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements:
- Engineering Equipment after sales support experience.
- School qualification or office based apprenticeship.
Role:
- Ensuring our customers have the best equipment ownership experience possible.
- Develop relationships with customers, understand their business industry and sell the appropriate services.
- Upgrade and renew service and support contracts.
- Own first line customer contact, telephone, email or other.
- Relay customer service requirements efficiently to the Field Service Team.
- Generate new Installation documentation for the service team.
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