Customer Services Executive

Customer Service Associate

Location: Manchester

Salary: To £30,000 plus bonus and benefits

Our client is a vehicle finance specialist providing first-class customer service. Due to growth, they are looking to recruit a Customer Service Associate.

The successful Customer Service Associate will be a representative of an FCA-regulated firm. You will play a critical role in delivering exceptional customer service, managing collections, and ensuring regulatory compliance throughout the life cycle of the customer journey. The ideal candidate will possess strong communication skills, a solutions-oriented mindset, and a commitment to upholding the highest standards of integrity and customer care.

Responsibilities:

1. Serve as the first point of contact for customers, addressing queries and providing accurate information about motor finance products and services.
2. Handle customer account management, including updates, payments, and resolving disputes in a timely and professional manner.
3. Ensure that all customer interactions are conducted in line with FCA Treating Customers Fairly (TCF) principles and in line with Consumer Duty requirements.
4. Collaborate with internal departments to resolve customer issues effectively and efficiently.

This is an exciting opportunity to join a dynamic business during an exciting period of growth.

In the first instance, please send your CV in confidence to lucy@cbcrs.co.uk