Customer Services Executive

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• Fast-paced and ambitious alcohol business, part of a £multi-million international group.
• With a portfolio of brands, this company is at the forefront of the industry and has some incredible plans for the coming year. This is a unique opportunity to join the Operations team as a Customer Service Executive.

The role:

• The Customer Service Executive is responsible for ensuring all incoming sales orders are processed accurately and on time.
• Handle customer inquiries, resolving issues, and ensuring customer satisfaction. Typically respond to queries through email; however, phone/chat may be required as well.
• Support with processing orders and general warehouse management, including stock management and fulfilment reviews.
• Wider system management to ensure data is accurate and reflective of stock management. Ensure promotional offers are applied correctly and work to improve customer service processes.
• Co-ordinate with wider departments, including sales, logistics, and warehouse.
• This is a business-critical role and would suit someone who enjoys working in customer-facing positions, in a high-growth and supportive business environment.
• Ideally, candidates will have spirits/drinks experience; however, we are open to candidates with a wider FMCG/Retail background.
• Must be organized and a clear communicator.
• Excellent customer service skills are required; a retail background would be beneficial, otherwise, candidates must demonstrate experience in a customer-facing role.

Benefits & details:

• Hybrid working, central London office 3 days a week.
• £28k plus wider benefits.

Please send your CV using the form on this page, quoting reference 6/17337/7. Confidentiality assured.