Customer Services Executive

Seven Search and Selection Ltd; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Job description

Exceptional Customer Service Executive opportunity with a global drinks business.

• Home based, London, South East
• Permanent, Full time
• £25,000 - £28,000 plus wider benefits
• Food & Drink, Customer Service, Retail Operations, Supply Chain

Our client:

• Fast-paced and ambitious alcohol business, part of a £multi-million international group.
• With a portfolio of brands, this company is at the forefront of the industry and has some incredible plans for the coming year. This is a unique opportunity to join the Operations team as a Customer Service Executive.

The role:

• The Customer Service Executive is responsible for ensuring all incoming sales orders are processed accurately and on time.
• Handle customer inquiries, resolving issues, and ensuring customer satisfaction. Typically respond to queries through email, however phone/chat may be required as well.
• Support with processing orders and general warehouse management – including stock management and fulfilment reviews.
• Manage wider system – ensure data is accurate and reflective of stock management. Ensure promotional offers are applied correctly and work to improve customer service processes.
• Coordinate with wider departments, including sales, logistics, and warehouse.
• This is a business-critical role and would suit someone who enjoys working in customer-facing positions, in a high growth and supportive business environment.
• Ideally have spirits/drinks experience, however open to candidates with a wider FMCG/Retail background.
• Organised and clear communicator.
• Excellent customer service – retail background would be beneficial, otherwise will need to demonstrate experience in a customer-facing role.

Benefits & details:

• Hybrid-working, central London office 3 days a week.
• £28k plus wider benefits.

Please send your CV using the form on this page, quoting reference 6/17337/7. Confidentiality assured.

Whilst we would like to respond to all our online applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days, unfortunately, the relevant consultant has decided not to progress with your application.

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If you feel you have the right experience for this role, speak to Lucy McMullan or use the form to apply below.