Customer Services Coordinator Level 1

Redrow Homes London; Daresbury; On-site; GBP 25,000 - 35,000; Full time

Job description

The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. The Customer Services team requires the ability to deal effectively and efficiently with all customers and be able to manage customers’ expectations appropriately with the objective of achieving customer satisfaction from our customers.

Key Responsibilities

1. Champion the customer throughout the business and be the first point of contact with the customer once completion has taken place answering calls and queries accurately and consistently.
2. Work within the guidelines of the NHBC/Premier Guarantee and Redrow's standards.
3. Ensure accuracy of all customer details and all communication is correctly recorded on Redrow’s computer systems and communicate regularly with customers in accordance with the procedures set out.
4. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes.
5. Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your Customer Services Manager or Head of Customer Services.
6. Create and issue work instructions on SBMS/Internal systems, ensuring Maintenance Technicians' diaries are fully utilized, with consideration to geographical benefits and restrictions.

What we can do for you

We've been building a proud reputation for beautiful high quality homes across England and Wales for nearly 50 years. Key to our success are the many talented people working in every department across the business who are committed to excellence. We encourage them all to grow and maximise their potential by working with like-minded people who share their vision and values.

At Redrow we are committed to continuously promoting Equality, Diversity and Inclusion (ED&I) throughout the business to build a culture that is inclusive to all, actively values difference and ensures everyone is treated fairly.

Supporting the physical, emotional and financial wellbeing of our people really matters and it’s something we take very seriously. The health and wellbeing of our employees and sub-contractors is embedded at the heart of our culture and as part of this, we offer a wide range of wellbeing programmes, initiatives and education to support our colleagues both in work and in their personal lives.

We promote a culture of development and believe in investing in each individual to help them fulfil their personal goals, excel in their current role and support their future career progression.

Generous holiday entitlement with service days.