Customer Services Advisor

Are you a skilled Customer Service Advisor?

Reporting to the Customer Service Team Leader, the Customer Service Advisor will be responsible for communicating with internal and external customers to deliver excellent standards of customer service. The successful candidate will work closely with the other members of the customer service team to contribute to the continued success of the department and exceed customer service standards within SUEZ.

What will I be doing as a Customer Service Advisor?

Key responsibilities of the role include:

1. Delivering excellent levels of customer service at all times.
2. Managing incoming phone calls or correspondence from customers.
3. Logging any disputes customers may have to the relevant departments through the internal business channels.
4. Communicating with all levels within the business to help customers get swift and accurate resolves on their queries.
5. Monitoring the response time of, internally logged, customer disputes to assist our customers and support SUEZ company values.

The successful candidate will also be expected to carry out general office admin.

What are the requirements?

1. Applicants must be able to demonstrate a passion for customer service coupled with strong communication skills.
2. Working as part of a small customer service team, the successful candidate will be upbeat and friendly and be able to work under pressure.
3. The successful candidate must also have basic IT skills, customer service experience, and be able to work well in a team.
4. Previous office experience would be advantageous, but not essential.

Who we are

Join us, and you’ll be part of a forward-thinking business where people are free to grow. In a workplace where respect, team spirit, customer focus, and commitment to the environment are real values – not just words on a page. As part of our dedicated team, you’ll play an important part in the essential work we are doing to build a sustainable future.

At Suez, we believe in investing in our people. You’ll have access to continuous learning and development opportunities, empowering you to reach your full potential. Our inclusive culture ensures that everyone’s voice is heard and valued, fostering innovation and collaboration.

We offer competitive benefits, including flexible working arrangements, comprehensive health and wellness programs, and opportunities for career advancement. By joining Suez, you’ll be contributing to a mission-critical role that makes a real difference in the world.

If you’re ready to take on this challenge and be part of a team that’s dedicated to making a positive impact, apply to Suez today. Together, we can build a sustainable future.