Customer Service Training Specialist

HireRight; London; On-site; GBP 30,000 - 50,000; Full time

Job description

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

The Customer Training Specialist works in a team environment to design, develop and conduct training and create educational resources that meet the requirements and needs of HireRight’s external clients and end users. This position will work collaboratively across the organization to recommend, design, and deliver learning solutions that will empower customers to effectively utilize HireRight products and services.

Responsibilities

• Conduct on-going classroom and on-the-job training including precise demonstrations for new and existing departmental staff.
• Submit and manage on-boarding communications with all applicable teams, including hiring managers, supervisors, CS Workforce Management, Human Resources, entire Global HRCS Training Team and internal IT Department regarding user access.
• Work effectively with subject matter experts, product, professional services, and other teams across the organization to design, deliver and evaluate effective training materials and content.
• Construct and conduct needs and task analysis.
• Analyze, design, deliver, implement, and evaluate training programs.
• Design and deliver training to other internal business units or teams within HireRight as needed.
• Drive innovation by incorporating new learning media/approaches into the company’s solutions.
• Manage daily, weekly, monthly, and annual training calendars.
• Collaborate with supervisors, managers, and Human Resources to develop department employees.
• Provide input to management for performance and/or behavior problems with designated staff during training period.
• Comply with legal guidance, company policies and procedures, and the highest ethical standards.
• Conduct coaching feedback to team members and administer corrective action.
• Assist Management Team with monitoring all new hires during the 90-day ramping period.
• Perform other duties as assigned or required by Global HRCS Training Team Manager.
• Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, including late nights and/or overnight hours on occasion with advance notice given.

Qualifications

• Relevant training and curriculum development experience.
• Advanced knowledge of and experience with training development, adult learning principles and learning program development.
• Extensive knowledge across all HireRight products and services, including standard operating procedures.
• Experience with technology solutions related to learning including: OpTool, Salesforce, MS Office, Help Center ticketing system, etc.

Knowledge & Skill:

• Demonstrate all HireRight’s CORE4 Values.
• Display a helpful demeanor, attention to detail, customer service orientation, and demonstrate the ability to be a contributing team member in a fast-paced, constantly changing environment.
• Flexibility in work hours is required and may be asked to participate or facilitate training outside of normal hours, must arrive 15-20 minutes prior to scheduled shift when facilitating training sessions.
• Strong public speaking skills.
• Ability to adapt to last minute instructions with little-to-no notice.

What do we offer

HireRight offers its employees a competitive salary, permanent contract and a comprehensive package of benefits. From day one you will receive a training plan to get you on board quickly. Additionally, we offer:

• Private Medical Care
• Edenred card
• Lunch Vouchers
• Paid Lunch Break (30 Minutes)
• Social Fund (Holiday Allowance, Glasses Voucher)
• Bonus Plans
• Group Life Insurance
• Career Path & Opportunities to Grow
• Professional Training

Please submit resume/CV in English. Please be informed that the company does not provide visa sponsorship.

All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.