Customer Service & Telesales Representative

Job Title: Customer Service & Telesales Representative

Location: Hounslow

Contract Details: Full-time, Permanent, On-site

Schedule: Monday-Friday 9am-5pm

Salary: 25K- 26K (+commission)

About Our Client:

Our client, a renowned International Dangerous Goods Company, is seeking a motivated and proactive Customer Service & Telesales Representative to join their specialised team of Dangerous Goods Airfreight Specialists. They specialise in the transportation of hazardous goods and time-sensitive critical shipments, both domestically and internationally. With a strong focus on exemplary customer service, our client is committed to delivering high-quality outcomes and providing tailored solutions to their customers.

Benefits & Perks:

• Competitive salary
• Commission-based pay
• Company pension
• On-site parking
• Free parking

Responsibilities:

As a Customer Service & Telesales Representative, you will:

• Liaise with customers to ensure their satisfaction with the services provided
• Contact and research potential new customers to generate more business
• Work closely with the manager to complete weekly reports
• Conduct face-to-face meetings with existing and new customers
• Regularly contact customers via phone to maintain relationships and identify opportunities
• Meet daily targets to contribute to team success

Essential (Knowledge, skills, qualifications, experience):

• Previous experience in customer service and telesales, or a strong willingness to learn
• Proficiency in MS Word, MS Excel, and Gmail
• Excellent communication skills
• Attention to detail and ability to work independently as well as in a team environment
• Full 5-year background check and DBS Check
• Full clean UK driving licence

Desirable (Knowledge, skills, qualifications, experience):

• Knowledge of hazardous goods transportation
• Additional customer service or sales experience

Technologies:

• MS Word
• MS Excel
• Gmail

How to apply:

If you are proactive, driven, and eager to learn, don't miss this opportunity to join our client's team. Submit your CV now for consideration.