Customer Service Team Manager

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Customer Service Team Manager, Worcestershire

Client:

LRG

Location:

Worcestershire, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

720ebcc7b42e

Job Views:

5

Posted:

02.04.2025

Expiry Date:

17.05.2025

Job Description:

Job Title: Customer Service Team Manager - Property Management

Location: Worcester

Salary: £36,000 OTE inclusive of commission

Hours: Monday - Friday 8.45am-5.30pm

About Leaders: Leaders as part of LRG, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.

Job Summary and Key Responsibilities:

Reporting to the Head of Centre, Leaders are seeking a Team Manager of Property Management to join our dedicated and dynamic team based in Worcester. Experience within Property Management is not essential for this role; we are looking for an experienced and motivated People Manager, ideally with a background within Customer Service, to manage a team of approximately 12 team members.

Key Responsibilities:

• Conducting Morning Meetings
• Providing support and guidance with the implementation of new legislation
• Help investigate customer complaints and propose/undertake appropriate responses
• Help to coordinate and where possible provide training
• Support the Property Management department through guidance and mentoring to achieve strategic objectives
• Support audits of property management departments in conjunction with branch audits
• Ensuring that property management best practices are shared
• Checking Gas Daily to ensure process adherence, having relevant conversations
• Monitoring teams' overdue workflows and having relevant conversations
• Monitoring the churn report and having relevant conversations
• Identifying possible opportunities to enhance the level of service provided to both internal and external customers; discuss with RPM and assume responsibility for implementation
• Working on group projects or initiatives along with the RPM to ensure successful implementation
• Responsibility to enforce strategic objectives
• Conducting Interviews
• Ensuring adequate cover in the department during holidays and days off
• Monitoring the workload of Property Managers, being aware of any issues that may affect staff morale

What are we looking for:

• Professional telephone manner
• Organisational skills, time management, and attention to detail
• Experience leading a small team
• Proven history working within the Property Industry
• Full UK Driving License Required

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment
• Competitive base salary and additional incentives
• Quarterly and yearly awards
• Salary sacrifice pension scheme
• Generous holiday allowance, increasing by 1 day per year based on service
• Excellent parental leave and newly introduced fertility policy

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.