Customer Service Team Manager

We are working with a leading utilities company in Hale that is going through a huge period of growth and is on the lookout for an ambitious Team Manager to join their business!

Monday to Friday Contact centre based – Remote for weekend working

£32k plus bonus opportunities

We have a vacancy for an enthusiastic and focused Team Manager to join our client's busy, vibrant team. The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers. If you have previous team manager experience, get in touch!

About the role:

• Lead a team to meet and exceed business objectives, service targets, and corporate goals including operational metrics, quality, customer satisfaction, client satisfaction, and absenteeism and attrition.
• Continually review and monitor work performance of all advisors against agreed KPI’s, ensuring that calls are handled professionally.
• Manage a team of advisors daily.
• Maintain regular communications and feedback, ensuring accurate and timely communication of any client/campaign issues to Operations Manager.

• Evidence of effective interpersonal, coaching and leadership/supervisory skills.
• Previous Team Leading / Managerial experience is essential.
• Reporting, Operational and Analytic skills.
• Previous experience working in a call centre environment is essential.
• Excellent verbal and written communication skills.
• Good numeric and verbal reasoning skills.
• Effective problem-solving skills.
• Performance management skills and experience.
• Client/customer management skills.