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Customer Service Team Manager
JR United Kingdom
City of Edinburgh
On-site
GBP 60,000 - 80,000
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Job summary
An established industry player is seeking a Customer Service Team Manager to lead a dedicated team in Edinburgh. This role focuses on providing exceptional customer experiences while ensuring team members achieve their performance goals. The ideal candidate will possess strong leadership and communication skills, along with a proven track record in customer service. Join a dynamic environment where your contributions can make a significant impact on customer satisfaction and team success. If you are passionate about enhancing customer experiences and developing talent, this opportunity is perfect for you.
Qualifications
- 3+ years of customer service experience required.
- Excellent written and verbal communication skills needed.
Responsibilities
- Lead and coach a team to meet performance goals.
- Establish benchmarks and resolve customer conflicts.
Skills
Leadership
Coaching
Conflict Resolution
Communication Skills
Education
Bachelor's degree or equivalent experience
Tools
Microsoft Office Suite
Job description
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Edinburgh, United Kingdom
Other
Yes
1
30.03.2025
14.05.2025
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
- Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth.
- Establish performance benchmarks and hold team to those goals.
- Resolve customer conflicts and handle escalation procedures.
- Bachelor's degree or equivalent experience.
- 3+ years of customer service experience.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).
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