Customer Service Team Manager

What you'll be doing

Are you a dynamic people leader with a passion for delivering exceptional customer service? We have an exciting full-time opportunity for you to step into the role of Team Manager based in our Abingdon office.

Reporting to the Service Manager, you’ll lead a dedicated team of schedulers, driving the coordination of fire and security system maintenance, repairs, and emergency call-outs. In this fast-paced environment, you’ll have the chance to showcase your leadership skills and inspire your team to achieve excellence.

Your Responsibilities will include:

1. Lead by example, embodying our core values to inspire your team and encourage a vibrant workplace culture that values authenticity, integrity, and credibility.
2. Establish clarity around goals and expectations, empowering team members to excel.
3. Foster a supportive environment with regular, constructive feedback to enhance performance.

Who you are
We are seeking an ideal candidate who is an experienced people leader and passionate advocate for performance management, preferably within the fire and security service industry or similar.

Key skills:

1. Proven Leadership Experience: A track record of successfully managing teams in a fast-paced environment, demonstrating the ability to inspire and engage team members to reach their full potential.
2. Expertise in Performance Management: Strong background in setting clear performance expectations, conducting regular evaluations, and providing constructive feedback that drives individual and team growth.
3. Motivational Skills: Exceptional ability to motivate and empower team members, fostering a culture of accountability and excellence. You understand how to recognise and celebrate achievements while guiding individuals through challenges.
4. Strong Communication Skills: Excellent interpersonal skills that allow you to build trust and rapport with team members, enabling open dialogue and collaboration.
5. Results-Driven Mindset: A focus on achieving tangible outcomes for both the team and the customers, demonstrating resilience and adaptability in the face of challenges.

What we'll give you

1. Competitive salary which will vary based on skills and experience.
2. 23 days holiday, plus bank holidays.
3. Company pension scheme.
4. Life assurance.
5. Employee Welfare assistance programme.