Customer Service Team Leader - Swedish Speaking

Advancing People Multilingual - Recruitment Specialists are recruiting for a Swedish speaking Wholesale Customer Service Team Leader for their client based in Nottingham, Nottinghamshire.

As a Swedish Speaking Wholesale Customer Service Leader, it will be your responsibility to manage the activities of the Customer Service team, support the Senior Customer Service and Supply Chain Manager, and fellow team leader colleagues to ensure the highest levels of customer service are attained.

Main Responsibilities

1. Order Book Management: Work with all internal (credit control, sales managers, warehouses) and external stakeholders to ensure the order book is always up to date and accurate, and that orders are shipped and invoiced as soon as possible within the correct timeframes.
2. Support the Senior Customer Service and Supply Chain Manager in daily activities whilst also supporting fellow team leaders where assistance may be required.
3. Customer Relationship Management: Actively develop good working relationships with Key account contacts to ensure positive ongoing partnerships.
4. Operational Management: Manage the Customer Service Team to ensure the Customer Experience is of the best standard. Ensure ongoing high morale, engagement, and commitment within the team.
5. Training Development: Identify training gaps across the teams and work with our trainer to advise on training programmes to support the team.

Person Specification

1. Fluent in Swedish.
2. Previous experience working within Customer Service, Customer Service Team Leader, Customer Service Manager, or Wholesale Coordinator.
3. Leadership/Supervisory experience is an advantage.
4. Strong Excel skills.
5. Numerically accurate with strong communication skills.
6. Resilient nature & Positive "can do" attitude.
7. Good computer skills.

This is a full-time permanent position offering an annual salary of up to £39,000 + attractive company benefits!

This position is hybrid with the successful applicant required to be office based 2 days a week, in Nottingham.

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.