Customer Service Team Leader

Are you a dynamic and motivated individual with a passion for delivering exceptional customer service? We are looking for a dedicated Customer Services Team Leader to join our vibrant team. In this role, you will lead and inspire a team of contact centre agents, making sure they provide the best support to our valued customers. If you have strong leadership skills, a knack for problem-solving, and a commitment to excellence, we want to hear from you!

The Responsibilities of a Customer Services Team Leader

Our Customer Services Team Leader plays a key role in keeping our customer services team on track. You’ll analyse monthly performance reports, monitoring progress against set goals, and identify any training needs for team members.

What will set you apart?

We’re looking for someone with experience in customer services, ideally in a busy contact centre. You’ll need excellent communication and interpersonal skills and the ability to motivate the people around you.

This is an office-based role, but you’ll also enjoy a balance of working from home.

Let’s Work Together

To give the best customer service, we need the best team to support us. People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within your role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or become an Engagement Champion in your department, there is something for everyone to be involved with and help shape our company.

If this sounds like the role for you, apply today.

Job Types

Full-time, Permanent

Additional pay

• Bonus scheme

Benefits

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Private medical insurance

Schedule

• Monday to Friday
• No weekends

Experience

• Retail sales: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location

In person