Customer Service Team Leader

Brightvision Capital Partners, LLC; Ireland; On-site; GBP 25,000 - 35,000; Full time

Job description

We believe that our employees are key to our success going from one store in 1979 to more than 3,000 stores worldwide today. That is why we strive to offer development and possibilities of growing within JYSK and therefore we are opening new stores in Ireland and England.

Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behaviour and attitude that we can expect from each other. We trust each other, and we believe in delegation and freedom with responsibility.

If you can say yes to above and see yourself living out the JYSK Values - then you might be the new Customer Services Team Leader we need.

Job Description

JYSK is looking for a dedicated Customer Service Team Leader.

Do you want to be part of the team that aims to be Ireland's best customer service?

Are you positive, energetic, and willing to go the extra mile to make the customer happy? Are you result-driven, proactive, quick to make independent decisions, and adaptable to change? Can you work with and through the team to reach your goals?

If yes, you might be just the person we’re looking for.

Being a Team Leader at JYSK means that, together with another Team Leader, you will be in charge of daily operations. You lead by example and thrive when you’re hands-on, working side by side with the team — guiding, coaching, and supporting them in real time. Developing people on the spot is a natural part of your leadership style.

We expect you to have a proactive approach and strong leadership skills. Performance monitoring and taking fast actions based on KPIs should be second nature to you. You’ll have approximately 6–8 direct reports (Customer Service Supporters) and report to the Customer Service Manager of JYSK UK/IE.

What makes this role special?

In addition to team leader tasks, you will work alongside with the team in daily basis handling our customer requests. This is not a role where you only observe — you’re in the channels (phone, email, chat, social media), setting the example and coaching on the go.

On any given day, our team handles approximately 750 cases via the above channels.

You bring dedication and you…

1. must have previous Customer Service call centre experience
2. have leadership experience and it’s natural for you to take the lead
3. put customers first and deliver a great experience
4. train, coach and develop your team
5. create team spirit and motivation through high energy and personal example
6. are a strong communicator both in writing and verbally
7. thrive in a busy and dynamic customer service environment - must be able to multi-task
8. have the drive and ambition to grow into the role of Customer Service Manager or beyond

You meet possibilities, and we offer you…

1. a comprehensive introduction to your new role — you’ll gain a solid understanding of JYSK's customer service and leadership approach
2. the opportunity to be hands-on in shaping a motivated and competitive customer service team
3. the opportunity to learn and work with other departments of the business such as marketing, online sales, B2B and customer returns
4. a key role in developing your team’s skills through daily coaching and feedback
5. competitive salary and benefit package
6. great opportunities for professional development in an international company
7. personal development through first-class practical training — preparing you for the next step in your leadership career
8. a great company culture where we value teamwork and initiative
9. be involved in the future recruitment of new team members as we grow
10. the chance to compete, win, and celebrate excellent performance
11. 20% staff discount — even on already discounted prices
12. team building events
13. our spectacular annual party and “JYSK” awards

Additional Information

Must have customer centre service experience (preferably 1+ year).

This is an office based customer service role.

Our current opening hours are from Monday to Friday 08:30 to 16:30 with potential to extend our opening hours on weekdays and be open on Saturdays too.