Customer Service Supervisor *Insurance sector

Customer Service Supervisor *Insurance sector

Are you a highly motivated and enthusiastic individual with a passion for delivering exceptional customer experiences? Our client, a leading company in the insurance sector, is seeking a talented Customer Service Supervisor to join their team. If you thrive in a fast-paced, customer-focused environment and have a knack for problem-solving, then this is the perfect opportunity for you!

Please find all the details below:

Job title: Customer Service Supervisor

Location: Ashford, Kent. Your own transport is required for very occasional holiday/cover in Tenterden and Dover.

Salary: £30,000-£33,000 DOE

Hybrid: 12 days working from home per year, subject to Manager agreement, ensuring the offices can remain open for customers.

Hours: Monday - Friday, 09.00 - 17.00

Exceptional Benefits:

1. A supportive and friendly working environment
2. 26 days annual leave plus bank holidays
3. Birthday day off in addition to annual leave
4. Option to buy/sell 5 days holiday per year
5. Health Cash Plan
6. Death in Service
7. Pension
8. Free Parking at all of the offices
9. Fortnightly fruit deliveries
10. Team lunch provided once a month
11. Team social events twice a year

Your responsibilities as the Customer Service Supervisor would be to:

1. Lead a team of dedicated customer service representatives to ensure a seamless and enjoyable customer experience.
2. Monitor and evaluate team performance, providing regular feedback, coaching, and support to drive continuous improvement.
3. Handle escalated customer inquiries, complaints, and complex issues to ensure resolutions are achieved in a timely manner.
4. Collaborate with cross-functional teams, including sales, operations, and underwriting, to identify customer pain points and implement solutions.
5. Develop and enforce customer service policies and procedures to maintain high service standards.
6. Conduct regular training sessions to enhance the skills and knowledge of the customer service team.
7. Stay up-to-date with industry trends and best practices to identify opportunities for process improvements.

Requirements for this position:

1. Previous experience in a customer service role and within a supervisory capacity.
2. Excellent communication skills, both verbal and written, with the ability to effectively interact with customers and internal stakeholders.
3. Strong problem-solving and decision-making abilities to handle complex customer issues.
4. Proven leadership skills, with the ability to motivate and inspire a team.
5. High-level organisational skills and the ability to prioritise tasks in a dynamic environment.
6. Proficiency in CRM software and other customer service-related tools.
7. Knowledge of the insurance sector is highly desirable.

If you are ready to take on the challenge of leading a customer service team and making a positive impact on customer satisfaction, then we want to hear from you! Apply now and join our client's dynamic organisation as their Customer Service Supervisor. Your exceptional leadership skills and dedication to customer service will contribute to their continued success!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.