Customer Service Specialist - SLC

Overview:

Teleperformance ranked 11th best place to work in the WORLD! - Each Interaction Matters

There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 11 best workplaces in the world.

We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding, and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student's academic future with their finances!

Job Overview:

THIS IS AN OFFICE BASED ROLE AND NO WORK FROM HOME IS AVAILABLE.

Role: Customer Service Specialist
Site: Gateshead – Tyne River House. The Watermark, Gateshead, NE11 9SZ, United Kingdom
Contract: Permanent
Hours: 40 hours per week. Site-based roles are between 8am to 6pm Monday to Friday.
Salary: £21,673.40
Training: 11 days training 9am-6pm. Full attendance is required.
Start Dates: 22nd May 2023 and 5th June 2023.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).

A list of acceptable documents by address location can be found by accessing the links below:

Disclosure barring Service - England
Access NI Acceptable Documents - Northern Ireland
Disclosure Scotland Acceptable Documents - Scotland

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy; however, we are able to work with applicants who are currently on a repayment plan and making regular payments.) Cost covered by employer.

What does an average day look like?

A typical day will see you working up to 9 hours per day (including 1 hour break and lunch) in a lively & vibrant contact centre environment on site. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information; others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple customers every day due to the high volume of calls we receive.

What do we need from you?

People skills and confidence in your PC skills!

A good attitude and the ability to interact with lots of different people.
The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
The ability to handle challenging calls with resilience and determination.
The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system, and be able to relay this correctly to the Customer whilst ensuring their full understanding.
The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
Flexibility, great attendance, and good timekeeping to make sure you are available for our customers.

What will we give you?

Paid classroom-based training and a further 2 weeks in a dedicated support that we call “Nesting”. Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
The chance to showcase your skills and fast track your career through our internal progression path.
Days away from your desk to support in the local community, perhaps painting a hospital wing or cleaning a beach are some of the favourites.
Winter and summer parties, usually held in fabulous venues. Free food & drinks!

Anything else that we have to offer?

Cineworld tickets - Up to 55% off
Virgin Trains - 20% off
Virgin Experience Days – 20% off
25% off O2 and 20% off EE Mobile Contracts
Sony – 20% off Mobile Phones
Ray-Ban – 20% off

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!

Contact us if you have any queries at: Recruitment@teleperformance.co.uk