Customer Service Specialist, Lloyds Banking Group - GLASGOW

CUSTOMER SERVICE SPECIALIST – OFFICE BASED / OPTION TO WORK FROM HOME AFTER 3 MONTHS

Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. TP is also ranked 25th in the Fortune World Best WorkplacesTM.

We have a fantastic opportunity for an inbound customer service specialist for our Lloyds Banking Division campaign.

Here is all you need to know…

• Start Date: Various January 2025
• Salary: From £11.44 per hour
• Job Type: Full Time - Permanent
• Working Hours: 40 hours per week (including training)
  • Training hours 09:00am – 17:30pm Monday – Friday
  • Operational hours after training - Fully flex 07.00 - 23.00 Mon - Sun
• Training: 2 weeks based in Glasgow, City Park.
• Joining the team: First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best.

Here are our key benefits…

• 28 days’ holiday (including bank holidays), increasing to 30 days after 1-year service
• 24/7 Employee Assistance Programme – including GP support and mental-health wellbeing counselling
• Genuine career progression opportunities through our supported internal development programmes
• Life Assurance Cover
• Supported Pension Scheme
• Energy, Insurance and Broadband support through our Perks at Work Platform
• Up to 15% off major retailers & supermarkets
• Up to 40% off Cinema tickets
• Up to 10% off mobile products

Who we are looking for…

• A professional, polite and courteous telephone manner
• Ability to deliver excellent service with an outgoing nature
• Excellent verbal communication skills
• A good listener who can convey empathy, patience and understanding
• Confident and proactive to deal with difficult situations and conversations
• High levels of accuracy and attention to detail
• Self-motivated and able to effectively problem-solve
• Interpersonal skills
• Be driven to work towards achievable targets

What will my role involve…?

• Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
• Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking
• Helping customers that may be going through financial difficulty
• Promoting channels such as Internet Banking
• Problem-solving - taking ownership of each and every query and ensuring these are resolved
• Ensure that all customers are supported in accordance with all regulatory requirements
• Ensure all customer complaints are recorded in line with policy
• Ability to react fast when the day gets busy and handle a wide variety of different customers

If you’re interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours.

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