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Customer Service Specialist
TN United Kingdom
West Bromwich
On-site
GBP 24,000 - 25,000
Full time
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Job summary
An established industry player is seeking an experienced Customer Service Specialist to join a vibrant team in a dynamic environment. This role involves engaging with customers through various channels, resolving inquiries, and providing insights into wellness and beauty products. With a rotation of shifts, you will enjoy a supportive workplace that values professional growth and offers an attractive benefits package, including private health insurance and discounts on products. If you're passionate about customer service and eager to contribute to a fun and friendly team, this opportunity is perfect for you.
Benefits
Qualifications
- Previous experience in customer service or a related field is essential.
- Strong problem-solving abilities and attention to detail are required.
Responsibilities
- Respond to customer inquiries via phone, email, and chat promptly.
- Resolve customer issues with empathy and efficiency.
Skills
Education
Tools
Job description
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Customer Service
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a0a5b10ed93f
2
18.04.2025
02.06.2025
We are looking for an experienced Customer Service Specialist to join a multi-billion dollar company that manufactures and sells hundreds of wellness and beauty products all around the world.
This really is a special role, where you will join a fun and friendly team in brand new offices by Touchwood Shopping Centre. Access to a new on site gym, free parking and an incredible benefits package!
Salary: £24,000 - £25,000 DOE
Working hours: a rotation of x3 shifts, Monday – Friday 8:30am – 4:30pm – 9:00am – 5:00pm – 10:00am – 6:00pm.
22 days holiday plus bank holidays
Private Health Insurance
Wellbeing and Lifestyle Benefits
Holiday Purchase Scheme
Discount on all products and x1 free product per month
Opportunities for professional growth and development
A supportive and inclusive work environment
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues and complaints with empathy and efficiency
- Provide detailed information about the products and services
- Process orders, returns, and exchanges accurately
- Maintain customer records and update account information as needed
- Collaborate with other departments to ensure customer satisfaction
- Identify opportunities to improve customer service processes and suggest enhancements
- Rotating hours working in the product retail shop onsite and serving customers
- Occasional Reception cover
- Previous experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Proficiency in using customer service software and tools
- A passion for wellness and beauty products is a plus
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