Customer Service Specialist

Timely Recruit; London; Hybrid; GBP 24,000; Full time

Job description

Title: Customer Service Assistant

Location: Surrey, United Kingdom (Hybrid – 3 days office / 2 days WFH post-probation)

Salary: £24,000 (Depending on Experience)

Benefits:

1. Pension
2. Private medical insurance
3. Life assurance
4. Cycle to work scheme
5. 22 days annual leave (increasing by one day each year to 25 days)
6. An additional day off each year to celebrate your birthday or an alternative special event.

The Role:

Our client is looking for a dynamic and passionate Customer Service Assistant to join their growing sustainability and waste consultancy. This is a people-focused helpdesk role for someone who thrives on solving problems, delivering exceptional service, and genuinely enjoys supporting clients.

This is a hybrid position based in Surrey, with the option to work from home two days per week after probation.

Job Responsibilities:

1. Be the first point of contact for clients and suppliers via phone and email.
2. Deliver high-quality, timely support by resolving client and supplier queries efficiently.
3. Maintain accurate records by updating and closing cases within the internal portal.
4. Provide support to the broader Waste team including Account Managers and Compliance staff.
5. Handle administrative tasks such as document collection and uploading.
6. Ensure services are delivered to internal SLAs and exceed client expectations.

Professional and Personal Attributes:

1. A minimum of 2 years’ experience in a Customer Service or Client support role.
2. A dynamic, client-focused mindset with a passion for delivering great service.
3. Excellent communication skills and the ability to build strong relationships with both clients and internal teams.
4. Strong organisational and multitasking skills under pressure.
5. A detail-oriented problem-solver who takes initiative and follows through.
6. Proficient in MS Excel, Word, Outlook, and internal CRM/portal systems.
7. GCSE English & Maths (Grade C/Level 4 or above).
8. A genuine interest in ESG, sustainability, and helping organisations make a positive impact.