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Customer Service Specialist
ZipRecruiter
Burgess Hill
Hybrid
GBP 60,000 - 80,000
Full time
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Job summary
An exciting opportunity awaits at a forward-thinking manufacturing company in Burgess Hill! They are seeking a Customer Service Specialist for a 12-month contract. In this role, you'll provide vital support across various channels, ensuring customer inquiries are handled with care and efficiency. You'll collaborate with third-party suppliers and internal stakeholders while maintaining accurate data on internal systems. This position offers a hybrid working model, allowing you to balance your professional and personal life. If you're ready to make a significant impact and join an award-winning team, this is the perfect opportunity for you!
Qualifications
- Must have experience with SAP and Salesforce.
- Excellent written and verbal communication skills required.
Responsibilities
- Provide first and second line support via phone and email.
- Handle customer inquiries and complaints effectively.
- Ensure data on internal systems is up to date.
Skills
Job description
Job Description
Location: Burgess Hill, Full-time, Temporary, Fully office based, manufacturing
Your new company: A manufacturing company based in Burgess Hill is looking for a Customer Service Specialist to join their company for a 12-month contract. This is an exciting opportunity to work for an award-winning company.
Your new role:
- Providing first and second line support across telephones and emails
- Confidently communicate with third party suppliers
- Assisting other departments and stakeholders
- Ensuring all data on internal systems is kept up to date
- Handling customer enquiries and complaints and providing suitable solutions and alternatives
- Adhere to processes surrounding export control and incoterms
- Handle logistics claims
- Handling customer feedback
What you'll need to succeed:
For this role you must have SAP and Salesforce experience as well as back-office customer service. You will have excellent written and verbal communication skills and be able to work within a team and independently. You will be able to confidently work with 3rd party suppliers and internal stakeholders. You will be able to organise and prioritise your workload effectively.
What you'll get in return: This is a Monday to Friday 9am-5pm hybrid working role, paying £16-£17 per hour. The start date for this role is ASAP and you will need to be immediately available to start.
What you need to do now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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