Customer Service Scheduler (Temp)

• Long term temporary role !
• Immediate start !

About Our Client

Our client is a sizable organisation within the Energy & Natural Resources industry. They are renowned for their commitment to providing reliable services to their customers, and they pride themselves on fostering a supportive and professional work environment.

Job Description

• To drive excellent customer service for our internal and external customers.
• Maintain your own productivity and efficiency across all scheduling activities.
• Ensure you dispatch all incoming Category A work within the stated 3-hour SLA, prioritising customer safety.
• Be a champion for vulnerable customers, ensuring you identify and arrange for any specific needs of the customer regarding their appointment.
• Hit daily number of contact attempts and appointments to maximise productivity, utilising a range of communication methods including telephone, email and letters.
• Proactively work to avoid customer complaints, ensuring you escalate customer requirements or issues quickly.
• Keep in regular communication with field engineers to ensure all available calendar slots are fully utilised, factoring geography and authorisation.

The Successful Applicant

A successful Customer Service Scheduler should have:

• Experience within customer service scheduling is essential for this role.
• Proficiency in customer service and scheduling systems.
• Excellent communication and interpersonal skills.
• A keen eye for detail and a problem-solving mindset.
• Ability to work effectively in a fast-paced, customer-focused environment.

What's on Offer

• Competitive hourly rate & weekly pay.
• Immediate start.
• Free on-site parking.
• Great working patterns.
• Temporary position with potential for future opportunities.