Customer Service Represnetative

Michael Page (UK); Birkenhead; On-site; GBP 25,000 - 35,000; Full time

Job description

• New Opportunity within a Global Organisation!
• Play a Vital Role in Customer Experience.

About Our Client

A global leader in survival technology, protecting lives across air, land, and sea for over 166 years. With a presence in 96 countries and a team of 3,000 professionals, delivering innovative solutions to reduce risk and enhance safety.

Job Description

1. Build and maintain strong customer relationships, managing accounts, enquiries, and escalations.
2. Oversee orders from quotation to delivery, tracking progress and resolving issues to meet targets.
3. Serve as the first point of contact for customers, ensuring timely support and resolution.
4. Maintain accurate records in ERP and Salesforce, providing analysis and KPI reporting.
5. Collaborate across RFD Beaufort sites to support business strategy and continuous improvement.
6. Engage in training and development to enhance skills and performance.
7. Carry out additional duties as assigned by management.

The Successful Applicant

1. Communicates clearly, adapting to different audiences.
2. 1-3 years experience within a customer service setting.
3. Plans and prioritises work to align with company goals.
4. Builds strong customer relationships and delivers tailored solutions.
5. Holds self and others accountable while managing complex policies and processes.
6. Analyses and solves complex problems effectively.
7. Engages confidently with diverse groups and handles conflicts professionally.
8. Tackles challenges with urgency, energy, and enthusiasm.
9. Adapts quickly to changing demands and situations.
10. Experienced in program management and development.

What's on Offer

1. 33 days holiday including public holidays plus additional day off to celebrate your birthday.
2. Life assurance up to 4 x salary.
3. Pension scheme.
4. Professional Development Opportunities.
5. Employee Assistance Programme.