Customer Service Representative - (req66258)

Customer Service Representative - (req66258)

GBP 24,000

Customer Service Representative

Full time starting salary £23,400, plus fantastic benefits including: parking, competitive pension scheme, volunteering days, subsidised onsite deli, and access to our newly launched employee benefits platform!

Full time and part time opportunities available.

• Full time hours 37 hours rota- Monday to Friday between 8am-5:30pm
• Part time hours- up to 5 days per week. Hours 9.30am-2.30pm

Closing date for applications: Wednesday April 9th.

To be the primary point of contact for customer queries, pre-sales enquiries, spares sales, and after-sales service for the Kohler Mira business. Liaising directly with customers mainly by telephone to resolve customer issues.

Responsibilities

• Assisting customers with pre-sales enquiries, product selection, availability, and location of showrooms
• Taking in-coming calls, identifying customer requirements, and initiating appropriate actions in a timely manner
• Resolving post-sales issues and providing technical product support
• Arranging service visits, spares sales, and promoting service and extended warranty policies
• Outbound follow-up telephone calls
• Ensuring customer service levels are exceeded in-line with company and department key performance indicators
• Creation and promotion of brand awareness issues
• Providing cross-functional administration support as required

Skills/Requirements

• Ability to understand technical issues and resolutions
• Experience with customer contact/interaction

As an equal opportunities employer, it is Kohler Mira’s policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact talentacquisitionuk@kohler.com.