Customer Service Representative Premium Support German/ English - Poole

Customer Service Representative Premium Support with German Language and English - Poole

What we offer you as a Customer Service Representative/ Advisor:

• Office-based at our fantastic centre located between Bournemouth and Poole.
• Permanent Contract of Employment
• Salary: £26,394.66 per annum and an opportunity to earn an additional £1066.67 annual performance-based bonus.
• £500 joining bonus as a thank-you for joining Conduent!
• Guaranteed 40 hours per week – 7:30 to 16:00 Sunday – Thursday. 1 in 4 Fridays and Saturdays worked on a rotation basis between 9:00 17:30.
• Full training – you just need to be tech-savvy and our trainers will do the rest!

During your working day you will:

• Provide inbound customer service in German via Phone, Chat, and Email around Android apps and hardware, mobile/desktop, payments, cloud storage, accounts, and other end-user issues.
• Work on our clients’ modern systems, databases, and applications with access to exciting new technology from this leading global technology brand.
• You will have continuous support from our teams of Expert Agents dedicated to help you at any point during your working day.

What we are looking for:

Technical Knowledge:

• Knowledge of Android OS and/or iOS
• Knowledge and experience using Cloud storage services is desirable

Communication & Customer Support:

• Excellent customer service skills, with a good grasp of understanding customers’ needs by asking appropriate probing questions and who thrives in a team environment
• Excellent verbal, written, grammar and interpersonal communication skills in German & English
• Strong attention to detail, and the ability to communicate in a clear and simple manner, with a proper dose of empathy. A patient, exceptional listener who enjoys problem solving and educating others

Why join us on Customer Service?

• Excellent inductions, paid training and ‘on the job’ support, all you need is to be PC literate.
• Outstanding internal development opportunities for our employees. You can become an advanced level agent or join a function such as Workforce Management, Team Leaders, Trainers and Quality Coaches! In the last year 100% of our promotional roles were filled internally – Your opportunities are endless!
• We have a truly international workforce and are very proud of our engaging workplace.

The extras!

• 28 days paid holiday per annum inclusive of bank holidays, increasing with length of service.
• It’s never too early to start saving for the future with an automatic workplace pension
• Life Insurance, Dental Benefits scheme and Free Eye Tests.
• We take well-being seriously, so you have an Employee Assistance Programme available to you and your immediate family members 24/7.
• Lots of internal promotion opportunities, Apprenticeship Programmes and free access to our global Learning@Conduent platform.
• It’s not all about work! We have a dedicated social committee with a huge variety of activities including; Hiking club, 5 aside football team, charitable initiatives, yoga, language learning and many more.
• Know someone who is looking for a job? You can earn an additional £1500 for every person you refer that joins Conduent!

If you like the sound of a dynamic, international environment and you take pride in providing outstanding customer service, come and join us at Conduent!

Join us as a Customer Service Representative / Advisor Premium Support at Conduent call centre in Poole.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 40 per week

Salary: From £26,394.66 per year

Benefits:

• Flexitime
• Language training provided
• Referral programme

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme
• Performance bonus

Work Location: In person