Customer Service Representative / Manchester / Fintech

Passionate about turning customer challenges into wins? Want to shape your career with a thriving $6M business? Our client, a leader in customer solutions, needs a sharp Customer Service Representative who is fluent in Portuguese and English to join their evolving team.

They are at the forefront of developing cutting-edge B2B2C solutions that empower prestigious financial institutions and travel partners worldwide. Their services, encompassing seamless airport experiences, security enhancements, and premium hospitality access, are designed to simplify complex travel ecosystems through intuitive and elegant applications.

Your Mission:

1. Tackle complaints head-on with fast, fair resolutions.
2. Dig into escalations, team up internally, and fix issues for good.
3. Track every move to keep us sharp and compliant.
4. Spot trends and push for a better customer journey.

Who You Are:

1. A pro at calming storms and solving problems.
2. A communication ace—empathy meets clarity.
3. A quick thinker who thrives in the fast lane.
4. Bonus points for financial services experience.

The Deal:
Hybrid gig—2 days in Altrincham, 3 days remote. Must speak Portuguese and English fluently. Up to £27,500, 26 days off, healthcare, and yearly pay reviews.

Ready? Apply now or ping your CV to alex.copinger-symes@opusrs.com. Let’s talk!