Customer Service Representative | Lytton, Qld

Coogee Chemicals is an innovative and highly successful private company pursuing growth through the supply of industrial, agricultural and mineral processing chemicals to the Australian and international markets. Our expansive operations in Western Australia, Queensland, New South Wales and Victoria provide numerous products and services, including chemical manufacturing, tank terminals and transport, to a variety of clients across the region.

Why join Coogee

The people within our team come from different walks of life offering a wealth of knowledge and operational experience. Our team is dedicated and passionate to deliver results and provide optimal manufacturing and terminal operations within Australia. We have employees who have been with Coogee for over 10, 15 and 20 years, so we must be doing something right!

What we offer

• Competitive annual salary and financial incentives
• Company Superannuation including Income Protection
• Company Paid Parental Leave - 12-weeks paid parental leave
• Annual fitness reimbursement
• Mid-year events and annual Christmas parties
• Free annual flu vaccinations and skin checks
• Employee Assistance Program (EAP)
• Secure permanent employment with an essential services business with over 50 years of experience

The position :

As a Customer Service Representative, you will join a small, friendly and collaborative team responsible for all general customer service assistance to our Queensland and New South Wales customer base.

Tasks include :

• Provide customer service to our existing customer base
• Assist customers with their order placement and enquiries
• Processing orders via phone and email
• Answering inbound calls
• Completing daily call cycle to regular customer base
• Contact customers via phone and email regarding orders and deliveries (e.g. customer queries; delivery allocations; proof of delivery)
• Completing orders via our data system for our Accounts department to invoice
• Ensuring a high level of accuracy in data entry, customer records and delivery information
• Liaise with internal and external stakeholders to optimise service
• Assist with all general office duties to ensure efficiency
• Work autonomously and as a part of a small committed team

The successful candidate :

• Previous experience in an office-based customer service role
• The ability to build long-term internal and external relationships
• Good levels of computer and administrative skills with proficiency in Microsoft Office.
• Highly organised with attention to detail
• A positive and friendly demeanor with an excellent phone manner
• Experience working in a fast-paced environment with time-sensitive deadlines
• Ability to prioritise work with excellent time management skills
• Proactive, can-do attitude with a willingness to learn and progress skills
• Experience in data management systems (highly desirable however training will be provided)

For the right candidate, this is an exciting opportunity to join a secure, well-established and successful business which provides significant career development prospects.

To submit your application please do so by clicking the “Apply for this job” link and submitting your current resume and cover letter outlining how you meet the above criteria.

Applications close on Friday, 6 December 2024. However, shortlisting will commence immediately.

To apply for this position, you must have the legal right to live and work in Australia.

Coogee is an equal opportunity employer. We support diversity in our workforce and we have fitness for work policies in place at all of our sites.

Please be aware that applicants may be required to provide a National Police Certificate (Australia-wide Criminal History) prior to commencement in this role.