Customer Service Representative - Italian Or Dutch Speaking

A successful operation with sites in the UK and Europe is looking for an Italian or Dutch Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service.

This role comes with a salary up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.

Responsibilities:

1. Processing orders, complaints, returns and credits
2. Maintaining customer accounts
3. Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
4. Managing incoming calls and emails
5. Identifying customers' needs to ensure complete satisfaction
6. Building and maintaining strong relationships through open communication
7. Supporting Key Account Managers in meeting personal and team sales targets

Skills and Experience:

1. Proven Customer Service experience
2. Fluent Italian or Dutch with excellent English. An additional European Language is an advantage.
3. Excellent communication skills
4. Friendly and professional telephone manner, both inbound and outbound
5. Familiar with CRM systems and practices
6. Ability to adapt to different characters and personalities
7. Ability to multi-task, prioritise and manage time effectively
8. Proficient in Microsoft Office suite (Word, Excel, Outlook)

To apply for this role as a Customer Service Representative, please click apply online and upload an updated copy of your CV.

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