Customer Service Representative (Hybrid) - 5084

JR United Kingdom; London; Hybrid; GBP 25,000 - 35,000

Job description

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Customer Service Representative (Hybrid) - 5084, London

Client:

itD

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

1

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Job Description

iTalent Digital is seeking a Customer Service Representative to join our Technology Practice Group. This is a Hybrid role, requiring 1-2 days in the central London office per week, which may increase to a minimum of 2 days per week. This is an exciting opportunity for the right individual to cultivate skills and domain expertise.

The selected individual will be instrumental in helping us deliver excellence to our marquee Fortune 500 accounts, joining a family of other SMEs specialized in this sector.

You will interact closely with our iTalent Practice Directors, who will partner with you to provide ongoing coaching and mentoring.

iTalent Digital offers medical benefits, 401k, paid holidays, and more!

**No third-party or vendor submissions please**

We are looking for a customer-focused, positive Customer Service Representative who can take full ownership of assigned customer queries and deliver prompt resolutions:

• Handle shipping-related customer queries using Email, Chat, and Phone within service-level agreements (SLA).
• Collaborate closely with internal teams (inventory/export) and external partners (carriers, warehouses) to resolve shipment issues effectively.
• Investigate and resolve lost or damaged package claims, managing escalations with couriers and customers.
• Must be authorized to work in the UK. The position does not provide sponsorship.

Required qualifications and skills

• 2 - 3 years of customer service experience with solid knowledge of logistics/shipping.
• Self-motivation: Ability to perform well under pressure, especially in fast-paced environments.
• Excellent communication and organizational skills, with the ability to work closely with multi-functional teams.
• A-Level or equivalent.

Preferred qualifications and skills

• High attention to detail and good problem-solving skills.
• Solid Excel skills (pivots, basic formulas, and VLOOKUP).
• Experience with shipping, warehousing, carriers, forwarders, and reverse logistics.

Company Description

About iTalent Digital:

We are part of a new generation of consulting and software development companies that blend diversity, innovation, and integrity with real business results. Our structure rejects strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair, and to rethink what great outcomes mean for our customers. This approach permeates every interaction, project, and client engagement. You’ll thrive here if you are a dynamic self-starter, a difference-maker, or someone who wants to deliver great results without constraints.

The iTalent Digital Experience:

Joining us means being part of our global community, having a say in your career journey, and getting a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries.

iTalent Digital offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking, and career learning and development programs. We are growing and want to see you grow!

Visit https://www.italentdigital.com/careers to learn more about what working at iTalent can mean for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status, or any other legally protected basis, in accordance with applicable law.

iTalent is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please contact us at [emailprotected] and let us know the nature of your request and your contact information.