Customer Service Representative (CSR)

HUBER+SUHNER AG; United Kingdom; On-site; GBP 25,000 - 45,000; Full time

Job description

• Serve as the primary order contact for our customers
• Provide HUBER+SUHNER with the highest level of support on all aspects from order processing to product delivery
• Be an active member of the Customer Service Team to ensure the future development and success of the company
• Maintain professionalism when dealing with internal and external customers
• Partner and co-ordinate with the HUBER+SUHNER manufacturing sites in Europe to ensure timely delivery of products
• Visit customers, when required, to support the external sales team
• Answer incoming queries and respond to customer needs
• Ensure that all responsibilities under your remit are compliant with H+S documented processes at all times
• Comply with Health & Safety and Environmental guidelines and advise your Line Manager of any issues as they arise
• Ensure all standard quotes, enquiries and orders are processed within a maximum of 24 hours from receipt
• Ensure that any customer enquiries, which cannot be directly answered, are logged within 24 hours and passed to the individual concerned, and that the responses to these enquiries are also logged.
• Initiate and follow up actions to requests arising from Field Sales visit reports for e.g. Catalogues, samples etc.
• Maintain accurate and up to date files for all your business documents and correspondence
• Liaise with other departments to ensure that internal & external customer requirements are met at all times
• Assist Accounts department to resolve account issues or disputes associated with accounts/customers with whom you are associated
• Ensure returns related to sales office errors are kept to an absolute minimum, and where appropriate, initiate corrective actions to ensure no repeats of the same type of error occurs.
• Carry out any other reasonable duties as required by your Line Manager

Your profile

• Experience in a commercial sales position
• A passion to serve customers!
• Strong sense of customer service and customer needs
• SAP desired - not essential
• Computer literate (Excel, Outlook, Word as a minimum)
• Accurate and good attention to detail
• Good communication skills (written and oral)
• Good organisational skills

Why HUBER+SUHNER?

Our aim is to be the employer of choice and as such you can be assured of a market leading remuneration package that matches your skills and experience.

Your employment and development is at the heart of our "Fundamentals".

We have an entrepreneurial and collaborative culture within the business.

You will hear back from us as soon as possible. For further information please contact:
HUBER+SUHNER (UK) Ltd
Neil Francis
[e-mail]